Privacy Policy

About our privacy policy
KLOQ cares deeply about your privacy. We therefore only process the data we need to (improve) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services made available on it by KLOQ. These terms come into effect on 27/02/2024, and the publication of a new version will supersede all previous versions. This privacy policy describes what data we collect about you, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data from misuse, and what rights you have regarding the personal data you have provided to us.

If you have questions about our privacy policy, you can contact our privacy contact person; you will find their contact details at the end of our privacy policy.

About data processing
Below you can read how we process your data, where we (have it) stored, what security techniques we use, and who has access to the data.

Webshop software
WooCommerce

Web hosting
Vimexx

Email and mailing lists
MailChimp

Payment processors
Mollie

Reviews
WebwinkelKeur

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right, for the purpose of providing the services, to engage third parties, and we have given WebwinkelKeur permission to do so. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages third parties.

Shipping and logistics
PostNL

Invoicing and bookkeeping
MoneyBird

External sales channels
In addition to offering our collection on our own webshop www.KLOQ.nl, we also offer it on bol.com, vtwonen.nl, and fonq.nl

Purpose of data processing
We use your data solely for the purpose of providing our services. This means that the purpose of the processing always directly relates to the request you have provided. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time—other than at your request—we will explicitly ask for your permission. Your data is not shared with third parties except to comply with accounting and other administrative obligations. All these third parties are bound by confidentiality under the agreement between them and us, or by an oath or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our services. This data (for example, your IP address, web browser, and operating system) is not personal data.

Cooperation with tax and criminal investigations
In certain cases, KLOQ may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we will be forced to share your data, but we will oppose this to the extent permitted by law.

Retention periods
We retain your data as long as you are our client. This means that we retain your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also treat it as a request for erasure. This also means that we do not retain your data for longer than two years from the last point of contact or transaction, unless there is a legal basis for doing so. Due to applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable retention period lasts. However, employees will no longer have access to your client profile and the documents we have created in connection with your request.

Your rights
Under applicable Dutch and European law, you as a data subject have certain rights regarding the personal data that is processed by or on behalf of us. We explain below what these rights are and how you can exercise them. In principle, to prevent misuse, we only send copies and reproductions of your data to your already known email address. If you wish to receive the data at a different email address or, for example, by post, we will ask you to verify your identity. We keep a record of processed requests; in the case of an erasure request, we process anonymized data. You will receive all copies and reproductions of data in the machine-readable data format that we use within our systems. You have the right at all times to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right of access
You always have the right to access the data that we (have) process and which relates to you or can be linked to you. You can make a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send a copy of all data to your known email address, along with an overview of the processors who hold this data, stating the category under which we have stored this data.

Right to rectification
You always have the right to have the data that we (have) process and which relates to you or can be linked to you rectified. You can make a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send a confirmation to your known email address that the data has been rectified.

Right to restriction of processing
You always have the right to restrict the processing of the data that we (have) process and which relates to you or can be linked to you. You can make a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send a confirmation to your known email address that the data will no longer be processed until you lift the restriction.

Right to data portability
You always have the right to have the data that we (have) process and which relates to you or can be linked to you carried out by another party. You can make a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send copies or reproductions of all data about you that we have processed, or that other processors or third parties have processed on our behalf, to your known email address. In such a case, we will probably no longer be able to continue providing the services, because the secure linking of data files can no longer be guaranteed.

Right of objection and other rights
In certain cases, you have the right to object to the processing of your personal data by or on behalf of KLOQ. If you object, we will immediately stop processing the data while awaiting the handling of your objection. If your objection is well-founded, we will make copies and/or reproductions of the data that we (have) process available to you and then permanently stop the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our privacy contact person.